Booking and Cancellation Policy

Dear Clients,
If an appointment is not cancelled or rescheduled within the specified cancellation period (48 hours) the salon reserves the right to charge the remaining balance of the appointment cost. This amount will be the total cost of the appointment minus any reservation fee or deposit already paid.

Should you fail to arrive at your scheduled appointment time, you authorize the service provider to charge your credit card, debit card, or other payment method an amount equal to or less than the total booking value (minus any deposit
fee/reservation already paid) without further notice.

Thank you for your understanding.

To be able to book your appointment you are required to pay £30 deposit that will come off the final price of your treatment. Please be aware that our deposit is non-refundable under any circumstances. If you need to
cancel or reschedule your appointment, we kindly ask that you contact us at least 48 hours before your scheduled booking time. You are permitted to reschedule your booking up to two times without forfeiting your deposit. To cancel or reschedule your appointment, please reach out to us using the contact details provided in your booking confirmation email.

Thank you

Terms and Conditions of Service

1. Introduction
1.1. These terms and conditions [hereinafter: Terms and Conditions] define the rules of operation and conditions for using the website [beautyspaceglasgow.com], as well as the terms of sale for the digital products available on the website. 1.2. The Privacy Policy is an integral part of these Terms and Conditions. These Terms may also be supplemented by specific product sale conditions, particularly provisions concerning special promotions, warranties, or other specific conditions. 1.3. It is deemed that these Terms and Conditions are an integral part of the agreement between the User and the Administrator. 1.4. The User may only be a natural person with full legal capacity, a legal entity, or an organisational unit without legal personality to which the law grants legal capacity, or a group of such persons conducting business together in the form of a civil law partnership.
2. Definitions
The terms used in these Terms and Conditions mean: 2.1. Administrator – the owner and administrator of the Website, [Anna Makowska Obajtek, 193 Inveresk Street, G32 6NJ, Glasgow, United Kingdom, GB.], 2.2. Website – the online service platform acting as an intermediary between the Administrator and Users for the sale of Products. The website’s internet address is [beautyspaceglasgow.com] including its subdomains and dedicated product pages. 2.3. User – a natural person, legal entity, or an organisational unit without legal personality to which the law grants legal capacity, purchasing a Product through the Website. 2.4. Materials – one or more computer files containing video recordings or other files that are the primary component of the Product. 2.5. Additional Materials – one or more computer files provided as a supplement to the Product. 2.6. Product – a paid service providing access to specified Materials and Additional Materials in the form of computer files, delivered via the Internet by the Administrator to the User through the Website. 2.7. Free Product – a Product made available for free via the Internet by the Administrator to the User through the Website. 2.8. Agreement – the sale agreement for Products and Free Products under the Civil Code, concluded between the Administrator and the User, using the Website. 2.9. Provision of services by electronic means – the provision of services by sending and receiving data via ICT systems, at the individual request of the User, without the simultaneous presence of the parties, with the data being transmitted via public networks as defined by the Telecommunications Law. 2.10. Electronic payment – the payment method selected by the User, including a payment card or online banking transfer, allowing the User to make payments electronically to the Administrator. 2.11. Payment System Operator – the entity chosen by the Administrator to provide services related to the delivery, maintenance, and management of credit or debit card payments or online banking transfers. 2.12. Electronic communication means – technical solutions, including ICT devices, that enable individual remote communication through data transmission between ICT systems, particularly email. 2.13. Cookie – a text file in which the Website server stores information on the hard drive of the computer used by the User. The information stored in the cookie file can be read by the Website server when reconnecting to this computer but may also be read by other servers or Internet users. 2.14. Password – a string of alphanumeric or other characters chosen by the User during registration on the Website or assigned by the Administrator, used to secure access to the Account. 2.15. User Account – an individual collection of resources and permissions for each User, activated for their use by the Administrator after Registration. 2.16. Consumer – a natural person purchasing Products on the Website that are not related to their business or professional activity. 2.17. Newsletter – a service provided electronically by the Administrator to the User, who has actively subscribed to the Newsletter via the subscription form available on the Website. It involves receiving commercial information at regular intervals, particularly about products and services offered by the Administrator.
3. General Provisions
3.1. Any person with appropriate technical resources may freely browse the content of the Website. Using the Website requires standard devices and software that allow browsing websites, as well as having an email account. 3.2. The materials posted on the Website, including graphical elements, the layout and composition of these elements (the so-called layout), trademarks, photos, and other information available on the website pages, are subject to the exclusive rights of the Administrator. These elements are subject to copyright, industrial property rights, including trademark registration rights, and database rights, and as such, are protected by statutory law. It is not allowed to use these resources in any way other than provided for in these Terms and Conditions. 3.3. Users may use the Website only in compliance with applicable laws and these Terms and Conditions. 3.4. The Administrator reserves the right to refuse services, delete data, or cancel an order in the event of a breach of law or these Terms by a User who is not a consumer. 3.5. The Website does not contain age-restricted content. 3.6. The Website Administrator reserves the right to immediately block access to the Newsletter in case of the User’s violation of applicable law, these Terms, or behaviour inconsistent with good manners and societal norms. 3.7. The Administrator reserves the right to block access to the Website and Products and/or Free Products in case of the User’s violation of applicable law, these Terms, or behaviour inconsistent with good manners and societal norms, as well as the misuse of Products and/or Free Products.
4. Registration
4.1. Access to the Products is possible after the User registers on the Website by creating a User Account. Registration is voluntary and free. During Registration, the User must accept the Terms and the Privacy Policy. Refusal to accept them prevents the Administrator from providing the service. 4.2. The use of the Website, which allows the purchase of Products or the use of Free Products, and the provision of services by electronic means, begins after the User completes the registration form available on the Website, creates a User Account, and accepts the Website’s Terms and Privacy Policy. 4.3. Users are obliged to keep confidential the information that ensures safe use of their User Account on the Website, including not disclosing their login and password to others, and to choose strong, hard-to-guess passwords. This is intended to prevent third parties from gaining access to the Website using the User’s registration/login details without their knowledge and consent. Any actions taken using the login with the correct password associated with it are considered actions by the User. 4.4. The User submitting a registration form to create a User Account declares that the data provided is complete and accurate.
5. User Account
5.1. Upon successful Registration by the User, as described in section 4 of the Terms and Conditions, and upon receiving the correctly completed registration form, the Administrator will create a unique User Account for the User within the Service, associated with the email address chosen and provided during the Registration process. 5.2. The User accesses the Account using a unique identifier, which is the email address and Password. The User is responsible for not disclosing the email address and Password to any third party and is solely responsible for any damages resulting from such disclosure. 5.3. By providing an email address within the Service, the User declares that the email address does not infringe upon the rights of third parties. The User is solely responsible for the choice of the email address, and any disputes arising in this regard will be resolved without the involvement of the Administrator. 5.4. The Administrator may refuse to create a User Account for a particular email address or remove an already created Account if the email address is already in use within the Service or if the Administrator receives reasonable and reliable information that the address is illegal, violates good manners, infringes upon the personal rights of third parties, or conflicts with the legitimate interests of the Administrator. The Administrator will inform the User of the decision to refuse to create a User Account within 24 hours of making the decision. 5.5. The User has the option to change the email address associated with their User Account. 5.6. To delete the User Account, the User must send a request to the Administrator’s email address: info@beautyspaceglasgow.com. The request must specify the email address (login) associated with the User Account.
6. License for Products
6.1. Through the Service, Users have the opportunity to purchase Products or gain access to Free Products. 6.2. By purchasing a Product and/or gaining access to a Free Product, the User is granted a non-exclusive, time-limited license to use the selected Product and/or Free Product. 6.3. The license is granted for the period specified in the description of the Product or Free Product. The sale of the Product may be time-limited, as indicated within the Service. 6.4. The User does not have the right to sublicense the purchased Products or Free Products obtained. 6.5. Each order for a Product and/or Free Product placed by the User is confirmed by the Administrator via email, sent to the email address associated with the User Account. 6.6. The Product and/or Free Product will be made available to the User via internet transmission, allowing the User to access it through their User Account. Upon receiving payment confirmation, an email containing access information for viewing the purchased Products and/or Free Products will be sent to the User. 6.7. The User gains access to the Products and/or Free Products by logging into their User Account on the Service.
7. Payments and Product Pricing
7.1. The User makes payments for the Product through the Payment System Operator. 7.2. The User may make a one-time payment, prepayment, or instalment payments for the Product. The terms of prepayment and instalment payments are specified in the offer displayed within the Service. 7.3. If the User selects prepayment or instalment payments, the fee will be charged by the Administrator on a specified day of each month. 7.4. The Product price is the total fee for all digital services and delivered digital content. The sale cannot be divided into segments or modules. The User receives access to all training resources immediately after placing the order for the Product. Therefore, in the case of instalment payments, the obligation to pay the fee does not cease if the User stops using the Product for reasons unrelated to the Administrator. 7.5. All prices listed on the Service are gross prices, including VAT (Value Added Tax) in accordance with applicable regulations. VAT invoices are issued upon request by the User. In such a case, it is necessary to provide invoicing details via the appropriate form. Upon request, the Administrator may apply reverse charge VAT. In such instances, the User is required to inform the Administrator before purchasing the Product and provide their VAT EU number during the ordering process. 7.6. Payments through the Payment System Operator may only be made by persons authorized to use the relevant payment instrument, particularly the rightful holder of the payment card. 7.7. The Administrator provides a transaction form supplied by the Payment System Operator. The form data is automatically forwarded to the Payment System Operator, and the Administrator does not have access to it. 7.8. To complete the payment, the User should confirm the payment on the Payment System Operator’s website according to the rules set by the Payment System Operator. Any modifications made to the payment form, automatically populated by the Payment System Operator, may result in the payment not being processed correctly and not being received by the Administrator, thereby preventing the User from accessing the purchased Product. 7.9. In the case of prepayment or instalment payments, if the Administrator is unable to process the payment for the Product due to reasons attributable to the User, the Administrator is entitled to block the User’s access to the Product until the payment is settled. In such cases, the User must immediately settle the instalment using an alternative payment method. Failure to pay the remaining amount or instalments, and the resulting blocking of access to the Product by the Administrator, does not constitute grounds for the User to terminate the Agreement. 7.10. All electronic payments are processed in accordance with the regulations of the Payment System Operator and applicable law, and the Administrator is not responsible for their correctness. 7.11. The Administrator reserves the right to refuse payment processing by the User, particularly if there are doubts regarding the legality of the transaction or the payment itself. The Payment System Operator or its partners, responsible for assessing the financial credibility of individuals making card payments, may also refuse to process payments and apply varying terms depending on the risk category assigned to the User. 7.12. The Administrator is not responsible for delays in processing payments or authorization responses caused after the User submits a payment instruction, nor for failures or delays in transferring funds or verifying data, especially when caused by incomplete or incorrect data provided by the User, or delays resulting from other events beyond the control of the Administrator or Payment System Operator.
8. Terms of Use for Purchased Products
8.1. All Products and Free Products provided through the Website are protected under the Act of 4 February 1994 on Copyright and Related Rights.
8.2. Purchased Products and Free Products may be permanently marked as originating from the User who purchased or received the Free Product. These markings do not reveal the User’s personal data but serve only to identify the origin of the Product and Free Product in case of violation of usage rules specified in the Terms of Service and applicable law. Each User agrees to such marking and undertakes not to take any action to alter or remove this marking.
8.3. Users may use purchased Products and Free Products for personal use and in accordance with their intended purpose, i.e., to play on electronic devices provided through the Website for familiarization with the content of the work.
8.4. The User has no right to reproduce, copy, or use the Product or Free Product (in whole or in part). It is prohibited to alter the electronic structure of the Product or Free Product or make any other modifications (e.g., removing security measures or markings). Public distribution, sharing, or playback of the Product and Free Product is also prohibited.
8.5. The User must ensure that no unauthorized persons use the Products and Free Products in violation of the law or the Terms of Service. In the event of such incidents, the Administrator may pursue claims against the User responsible for violating the rights to that copy of the Product or Free Product. This provision does not apply to Consumers.
8.6. The results and income demonstrated in courses and training prepared by the Administrator are aspirational statements of possible outcomes. Success in courses and training on the Website, testimonials, and other examples are exceptional results that are not typical for the average person and do not guarantee that you or others will achieve the same results. Individual outcomes may vary and depend on individual abilities, work ethic, business skills and experience, motivation, diligence in applying the courses, the economy, and other factors.
8.7. For the intended results envisioned by the Administrator to be achieved, it is necessary for the User to actively use the Products and Free Products, especially by completing assigned tasks, participating in interactive sessions, and doing self-guided work as directed by the Administrator.
9. Warranty, Guarantee, and Complaints
9.1. The Administrator excludes, to the broadest extent possible, liability for warranty in relation to Users who are not Consumers.
9.2. In other cases, the User who is a Consumer is entitled to all rights related to the warranty. The warranty and associated rights are regulated by the provisions of the Act of April 23, 1964 – Civil Code and the Act of May 30, 2014 on Consumer Rights.
9.3. The Administrator does not provide any guarantee regarding the services offered, including the Products and Free Products available via the Website.
9.4. Any disruptions in the operation of the Website, comments and suggestions regarding it, as well as complaints and claims, should be sent electronically to the email address info@beautyspaceglasgow.com.
The Administrator will process complaints within 14 business days of receiving the complaint, although this period may be extended if the review requires more time. The Administrator will inform the User of the decision regarding the complaint via email sent to the address provided by the User during registration.
9.5. The complaint should include the User’s identification (first and last name – so that the Administrator can identify the person filing the complaint) and a description of the concerns about the service provided.
9.6. If the Administrator positively reviews the complaint, the User is obliged to immediately delete all copies of the Product to which the complaint pertains.
10. Withdrawal from the Agreement by the Consumer User
10.1. A Consumer User who: a. Entered into an Agreement for the provision of digital content with the Administrator, b. Consented to the delivery of digital content before the deadline for withdrawal from the Agreement,
is not entitled to withdraw from the Agreement regarding the offered digital content without providing a reason within 14 days from the date of entering into the Agreement.
10.2. If the User is not a Consumer, the right to withdraw from the Agreement is entirely excluded.
10.3. If a Consumer User wishes to exercise their right to withdraw from the Agreement as per point 10.1, they are required to send a withdrawal statement to the Administrator.
10.4. A sample withdrawal statement, which the Consumer User may send to the Administrator, is included as an attachment to the Terms and Conditions.
10.5. The Administrator provides the email address to which the withdrawal statement should be sent.
10.6. The Administrator, within 3 business days of receiving the withdrawal statement, will confirm whether the statement is valid and whether it can be accepted.
10.7. In the case of a properly submitted and accepted withdrawal by the Administrator, the Consumer User will be refunded the payment made under the Agreement.
10.8. The refund of the payment will occur within 14 calendar days from the day the Consumer User submitted the withdrawal statement to the Administrator.
10.9. In the withdrawal statement, the User is obliged to provide the bank account number for the refund.
11. Newsletter
11.1. The Administrator, upon separate acceptance by the User, provides the Newsletter service via email, which is sent to the email address provided by the User.
11.2. The User’s consent to use the Newsletter service is entirely voluntary and does not impose any additional obligations or charges on the User.
11.3. To start using the Newsletter service, the User will be asked to provide prior separate consent and complete the sign-up form available on the Website. The User must provide their name and email address and confirm their subscription by clicking the “Sign up” button. Providing these details is voluntary but necessary to start using the Newsletter service.
11.4. The User has the right to unsubscribe from the Newsletter at any time and without providing a reason. To unsubscribe, the User must send an email to the Administrator with a request to cancel the Newsletter.
11.5. The Administrator reserves the right to cease providing the Newsletter service at any time and without giving a reason. The User has no claims against the Administrator in this regard.
12. Changes to the Terms and Conditions
12.1. The Terms and Conditions and the Privacy Policy may be subject to changes. The Administrator will inform about any changes to the Terms and Conditions and/or Privacy Policy, including the effective dates, on the Website. Users who are Consumers will be individually notified of changes to the Terms and Conditions via the email addresses provided by them.
12.2. In the event that a Consumer does not agree to the changes to the Terms and Conditions and/or Privacy Policy, they have the right to terminate the Agreement within 14 days of receiving the information about the changes and to request the deletion of their User Account by the Administrator.
12.3. If the User continues to use the Website after this period, they are obligated to familiarize themselves with the new content of the Terms and Conditions and/or Privacy Policy and to submit a statement of acceptance.
13. Limitation of Liability
13.1. The Administrator is not liable for any losses or damages incurred by the User in connection with the use of the Website, adherence to the information presented on the Website, or the Products in any circumstances, nor for the consequences of decisions made based on such information. This provision does not apply to Consumers.
13.2. The Administrator does not guarantee that the information transmitted via the Internet will reach the User in a flawless, complete, and accurate manner. This provision does not apply to Consumers.
13.3. The Administrator is not liable for damages caused by faulty transmission systems, including equipment failures, delays, and interruptions in information transfer, third-party interference, or force majeure, provided that the faulty operation is due to circumstances beyond the Administrator’s control despite exercising due diligence.
13.4. The Administrator reserves the right—after informing the Consumer User in advance—to temporarily restrict access to the Website (either wholly or partially) for improvements, maintenance, or if required by security concerns or other factors beyond the Administrator’s control.
14. Out-of-Court Complaint and Claim Resolution
14.1. A Consumer User has the option to use alternative methods for resolving complaints and pursuing claims: a. The Consumer may submit a request to the permanent consumer arbitration court operating at the Trade Inspection for resolving disputes arising from the Agreement. b. The Consumer may request the regional inspector of the Trade Inspection to initiate mediation proceedings for amicably resolving disputes between the Consumer and the Administrator. c. The Consumer may receive free assistance in resolving disputes between the Consumer and the Administrator from the local (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Federation of Consumers, the Polish Consumer Association).
15. Final Provisions
15.1. The Terms and Conditions are governed by the laws of the Republic of Poland.
15.2. The User is obliged to adhere to the content of the Terms and Conditions and Privacy Policy for as long as they have a User Account and/or Product, including Free Products.
15.3. Any changes to orders for Products and to the Terms and Conditions require written form to be valid.
15.4. If any provision of the Terms and Conditions is deemed invalid, ineffective, or unenforceable, it does not affect the validity, effectiveness, and enforceability of the remaining provisions.
15.5. The Administrator reserves the right to transfer or delegate all or part of their rights and obligations arising from the Terms and Conditions, provided that if the Agreement is with a Consumer, such transfer requires their consent. If this right is exercised, the User will be informed of the transfer by notification. The Consumer User has the right to terminate the Agreement within 14 days of receiving the information about the transfer, with the effects specified above.